Returns & Refunds
We want you to love your mosaic. Here's everything you need to know about returns, exchanges and refunds — clearly laid out.
14-Day Return Window
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at info@imosaicart.com. Returns should be sent to:
If your return is accepted, we'll send you a return shipping label plus instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return Fees
No fee — simply download and print the return label we provide.
Return shipping is the customer's responsibility.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us.