Frequently Asked Questions

We use high-quality natural stones, including marble and other premium materials, to craft our mosaics. These stones provide timeless beauty, durability, and a luxurious feel for each piece.

Every mosaic we create is meticulously handcrafted by skilled artisans using the finest techniques. Our talented team of mosaicists hand-cut and hand-set each tile to ensure precision and artistry. Depending on the design’s complexity, a team of 4 to 10 experts work together to bring each piece to life.

Our team consists of highly skilled international and local mosaic artists, masters of both ancient techniques and modern craftsmanship. With years of experience, they blend traditional methods with contemporary design to bring your vision to life.

We specialize in custom mosaic art tailored to your vision. Choose your preferred size, colors, and design to perfectly match your space.

We can turn any image into a custom mosaic, creating a unique piece of art tailored to your vision.

As all of our mosaics are custom-made to order, each piece is handcrafted individually after you place your order. The design on our website serves as a reference; slight variations in color and texture may occur due to the natural properties of marble and glass. These natural variations make your mosaic truly unique — we do not keep stock; every mosaic is created specifically for you.

We offer a diverse range of mosaic designs, from classic to modern, incorporating various patterns and themes. Whether you’re looking for something geometric, floral, or abstract, we tailor the design to fit the unique style and aesthetic of your space.

We offer free shipping on all orders, ensuring our exquisite mosaics are delivered to your doorstep, no matter where you are across the globe.

Each mosaic is handcrafted with precision. Production times vary based on complexity, with a handling time of 4–5 weeks. Transit then typically takes around 10 days. We ensure secure packaging and reliable shipping for a smooth experience.

Yes, customers are responsible for any applicable import duties, taxes, or fees upon delivery, based on the destination country’s regulations.

Each mosaic is carefully glued to a fiber mesh backing, securing the hand-cut tiles for safe transport, then packaged with thick paper and heavy-duty polyester film. Mosaics up to 10 sq. ft. are delivered in one piece, rolled like a carpet. Larger mosaics are split into smaller, clearly numbered pieces for easy assembly — just like a puzzle.

All our mosaics are designed to be installed in pools, bathrooms, kitchens, and outdoor spaces. Made from durable, weather-resistant, and waterproof materials, they maintain their beauty and quality even in wet or humid environments.

Our mosaics come in easy-to-install sheets, and we provide detailed installation guides. They are also low-maintenance, requiring simple cleaning for long-lasting beauty.

Mosaic tiles are highly versatile and can be installed both indoors and outdoors — on walls, floors, swimming pools, tabletops, kitchen and bathroom backsplashes, ceiling inlays, mirror borders, and much more. Essentially anywhere you want to bring your creative vision to life.

Currently, we do not offer installation services. However, many customers find that installing mosaic artwork is easier than expected and enjoy it as a fulfilling DIY project that saves on professional installation. For assistance, check our installation guide or contact us at info@imosaicart.com.

Yes — every mosaic is fully weatherproof. Crafted from natural marble, stone, and glass, they withstand sun, frost, heat, and humidity without fading or cracking, making them ideal for patios, façades, garden walls, and any outdoor space.

Absolutely. Our mosaics are made from non-porous, waterproof materials, so they’re perfectly suited for swimming pools, fountains, bathrooms, showers, and kitchen backsplashes. They retain their color and integrity even with constant water exposure.

Yes — frames can be added to mosaics intended for wall application. Framing options depend on the size and weight of the piece, so contact us at info@imosaicart.com and our team will help you choose the best framing solution for your case.

Installation is a straightforward, beginner-friendly process — prepare your surface, spread the adhesive, press the mosaic into place, let it cure, then grout and seal. For a full step-by-step walkthrough with photos and timing, see our Installation Guide, or email us at info@imosaicart.com for help.

Yes — all our mosaics undergo a slip test before shipping to ensure they are not slippery, making them safe for floors, pool surrounds, bathrooms, and other walk-on areas.

We provide a lifetime warranty on all our mosaics, ensuring that your investment is protected and that your art remains as beautiful as the day it was installed.

Your security is our top priority. We use the latest technologies to protect your data and ensure that every transaction is safe, with ongoing updates and advanced security measures so you can shop with peace of mind.

We accept payments via credit card and PayPal, offering secure and convenient options for your purchases.

We stand by the quality of our mosaics. If there’s any issue with your order, we work closely with you to ensure your satisfaction. You can reach out within 14 days for assistance, whether through replacements or dedicated support.